FAQs

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 5-7 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at customerservice@the5oceans.com


Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. Email us at customerservice@the5oceans.com.

I have entered an incorrect address what do I do now?

If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at customerservice@the5oceans.com. If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as the average shipping time is 5-7 business days depending on where you live.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to customerservice@the5ocenas.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.